We Accept


CONTACT:
For Question regards Order Status, Returns, Credits or Refunds.

Please contact us at help@secretcostumes.com


For Questions about our product,

Please contact us at info@secretcostumes.com


For Technical Assistance, comments, questions or suggestions,

Please contact us at tech@secretcostumes.com


Our Mailing address is:

Secret Enterprises Inc

20621 E. Vally Blvd #A .

Walnut, CA 91789


You're very important to us, so you'll discover that we respond quickly to email inquiries during Business hours. Please remember, you can place your order online with our YAHOO SSL SECURE SERVER, where all your information will be confidential and will not be sold to any organization or other online shopping network.

orders@secretcostumes.com

Customer Service:
Please Note: Your Credit Card Will be bill under "Secret Enterprises"

RETURN / EXCHANGE :
All Costumes, are NOT returnable. Costumes can be exchange for a different sizes only on the same costume. Shipping Charges are non refundable.
(please see below for exchange instructions)


Shipping:
Standard Shipping Rate:
$0.00-$64.99 = $ 5.00
Priority Mail 2-3 Day Rate:
$0.00-$64.99 = $ 10.00
Express Mail Shipping Rate:
$0.00-$64.99 = $ 25.00
$65 and Over= $ 30.00

Standard Shipping:
Most items maybe shipped to the 48 contiguous United States via Standard ground/First Class service. They are shipped via United States Postal Service Mail or UPS GROUND. Please allow 4-7 business day for order to be delivered. Business days are Monday-Friday, excluding federal holidays within the United States. Due to the volatility of and constant changes in the marketplace, there is a small chance that the item(s) you ordered will be out of stock or discontinued when your order is processed. If the item is out of stock from manufacture and will take 1-2 weeks to be ship, Your order will be put on hold and will be ship as soon as merchandise back in our inventory.

Express Shipping:
Most items maybe shipped to the 48 contiguous United States via Express Delivery shipping method. Please refer to the shipping charge below for rates. Please note that you can expect your order to arrive within 1 full business days After Leaving Our warehouse. (For Some city referring to United State Postal Service website for service commitment. It may take up to 2 business day) Order usually leaves from our warehouse in 2-3 business days. If the item is out of stock from manufacture, it will take 1-2 weeks to ship, Business days are Monday-Friday, excluding federal holidays within the United States.

Discreet Packaging:
All orders are shipped in plain packaging and the shipping label does not mention our name or the word "lingerie." In fact, there is no clue on the outside of the box as to the contents! You can feel safe having a shipment sent to your home or work address (assuming nobody else opens your mail, of course).




FOREIGN ORDERS:
Secret Costume provide worldwide service. As with all transactions credit card information will be confirmed with card holder 's issuing financial institution. For International Customers we offer Airmail Service (Appox.7-14 business Day) and Global Express Mail (Appox.3-5 Business Day ) Shipping and handling rates are based on the amount you order.

Standard Airmail Rate:
$0.00-$64.99 = $ 28.00
$65 and Over=$ 32.00

Global Express Mail Rate:
$0.00-$64.99 = $38.00
$65 and Over= $42.00




RETURN / EXCHANGE :
All Costumes, are NOT returnable. Costumes can be exchange for a different sizes only on the same costume, all exchange will take 7-10 business day.
All Wings, Costumes Accessories, Wings are NOT returnable. Sales are Final.

Costume Exchange Instruction:
All Halloween Costume can be exchange for a different size on the same costume before OCT, 26.
If you wish to exchange a Halloween Costume for a different size simply place a new order for the correct costume before you return the original costume.
Before you ship the return order write your new order number on the return form included in the package.
Please Note: All returned costumes without a new order number included will shipped back to you at your cost. NO EXCEPTIONS. A One time exchange order is allowed per invoice with the free shipping. Any additional exchanges needed for the same order will be charged the normal shipping rate.

Our Return address is :
Secret Enterprises Inc /Secret Costumes
355 South Lemon Ave #D.
Walnut, CA 91789.



FAQ's:
For Return policy and shipping policy please refer to the following link.

------------customer service link ------------

Frequently ask question:
Q: When will I receive my order ?
A : We will do everything possible to get your items to you as soon as possible,
The estimated delivery time for standard shipping within the United States is 7-14 business days.
For express mail delivery, Order will be deliver 1-2 business after your order leave from our warehouse.

Q : What kind of Payment Method ?
A :Secret Costume does not accept Paypal,checks or money order.  We do accept Visa, MasterCard, American Express and Discover Card.  It does not matter if the card is Debit or Credit.  If you need to make special payment arrangements, please contact our Customer Service Team at help@secretcostumes.com, and we will do our best to assist you.

Q: Can I do a local pickup?
A :Sorry currently we do not accept local pick up, If you need to make special arrangements, please contact our Customer Service Team at help@secretcostumes.com.

Q: How to qualify for FREE SHIPPING ?
A :If you are in the United States and your retail order is over $65.00, you will receive FREE PRORITY MAIL SHIPPING!

Q: When will my back order arrives??
A :All item are back order are item running a shortage from manufacture, All back order will take approx 2-6 weeks, You may email us anytime to cancel your back order, If you need to cancel your back order, please email us at cancel@secretcostumes.com.

Q: How can I get a catalog??

A :Because we add new items to our website daily, it would be very difficult to maintain an up-to-date printed catalog.  In order to keep our prices low, we have chosen not to distribute a printed catalog at this time.



Size Chart (INCH"):
Size Cup Size Bust Waist Hips Equivalent Dress Size
One Size A - C 32 - 38 23 - 29 34 - 40 6 - 11
XS A 30 - 32 21 - 23 32 - 34 1 - 3
Small A - B 32 - 34 23 - 25 34 - 36 5 - 7
Small / Medium A - B 32 - 36 23 - 27 34 - 38 5 - 8
Medium B - C 34 - 36 25 - 27 36 - 38 8 - 10
Medium / Large B - C 34 - 38 25 - 29 36 - 40 10 - 14
Large C 36 - 38 27 - 29 38 - 40 12 - 14
XL C 38 - 44 29 - 33 41 - 44 14 - 16
1X/2X - 39 - 48 31 - 40 41 - 50 16 - 18
3X/4X - - - - -



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